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Community Management
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Web Pages
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About.com: Community Online http://webdesign.about.com/od/community/
Editors' web site picks for fostering an online community and personalizing web sites.
Benton Foundation: Community Building http://www.benton.org/publibrary/toolkits/community.html
Detailed articles, tools, and resources about community building. Topics range from software recommendations to profiles of successful communities.
Building an Online Community: Just Add Water http://www.digital-web.com/articles/building_an_online_community/
The dos-and-don'ts of building a website community by Matt Haughey, the creator of MetaFilter.
Building Community: Online Resources http://bcn.boulder.co.us/community/resources/center.html
Has papers, presentations, stories, indexes, and surveys.
Club about Online Communities http://groups.yahoo.com/group/clubaboutonlinecommunities/
Whenever you provide people with the ability to communicate online then community develops. This club is about the development and management of online communities.
CNet.com: Will Media Giants Bulldoze Communities? http://news.cnet.com/2100-1023-223726.html
News Analysis by CNET observing how Disney and Time Warner, by building enhanced entertainment sites, threaten topical online communities.
Community is Dead; Long Live Mega-Collaboration http://www.useit.com/alertbox/9708b.html
Usability expert Jakob Nielsen's take on Online Communities: "The Web is not a community: a huge impersonal city is a better metaphor. User-contributed content can be valuable (if edited), but chat rooms should be avoided because of participation inequality."
Community Networking Movement http://www.scn.org/ip/commnet/
"Realizing that communication and information are increasingly dependent on networked digital information, community activists all over the world are developing community computer network systems."
Community Networks: Putting People First http://www.iscommunications.co.uk/media/PeopleFirst.pdf
Editorial by Michael Mulquin. Discusses the role of Community Networks in delivering new information and communications technologies to UK residents. Most content is applicable elsewhere as well.
CommunityAnswers.com http://communityanswers.com/
Questions and answers and advice for online community builders, users, moderators, managers, and owners.
CornerWays: Community Development, Training, and Moderationn http://www.cornerways.com
Online community development company that provides online community building, consulting and design services worldwide.
Cyberspace Innkeeping: Building Online Community http://www.cervisa.com/innkeeping
Essay by former Wells conferencing manager John Coate explaining what happens in an online social environment.
First Monday - A Social Network Caught in the Web http://www.firstmonday.org/issues/issue8_6/adamic/
The authors present an analysis of Club Nexus, an online community at Stanford University. Through the site they were able to study a reflection of the real world community structure within the student body.
First Monday - Phantom authority, self–selective recruitment and retention of members in virtual communities: The case of Wikipedia http://www.firstmonday.org/issues/issue8_12/ciffolilli/
Peer-reviewed journal article by Andrea Ciffolilli.
Fragmented by Technologies: A Community in Cyberspace http://www.helsinki.fi/science/optek/1997/n1/davis.txt
Early academic paper studying the human interaction within an online community. The author observed antinomy, atomisation, carnival, decentralization, disembodiment, impersonality, intensification and lurking.
Full Circle Associates http://www.fullcirc.com/
Provides strategic facilitation, online community development, marketing, and project management services. Includes a listing of online community building and virtual group facilitation/moderation resources.
How To Kill Community Networks http://polaris.gseis.ucla.edu/pagre/tno/january-1996.html#schuler
By Doug Schuler. Essay describing three common means for the downfall of community networks.
Membership Agreements http://www.ivanhoffman.com/membership.html
Article by lawyer Ivan Hoffman discussing membership agreements and resolving issues that arise from them. Applicable only to U.S. Law.
NTT Social Communication Laboratory http://www.kecl.ntt.co.jp/csl/
Aims to develop a social information infrastructure and create a new lifestyle for interpersonal communication via the Internet.
Online Community Building Concepts http://www.well.com/user/gail/community.tips.html
List of fundamental principles to consider when starting a new community site.
Online Hospitality: Moderator Guidelines and Community-Building Tips http://www.well.com/confteam/hosting.html
Gail Ann Williams writes about building conversation and community in online environments, adapted from the WELL Host Manuals.
Salon.com Technology: Must AOL Pay "Community Leaders"? http://www.salon.com/tech/feature/1999/04/16/aol_community/index.html
Article by Janelle Brown discussing issues on the use of volunteers to manage a site's online community. "The volunteers may feel good about giving their time, but the for-profit online communities are clearly profiting from those volunteers' services."
Salon.com Technology: Netscape to community: You're evicted http://www.salon.com/tech/feature/1999/04/06/netcenter/index.html
As Netcenter's forums fall casualty to AOL-merger cutbacks, participants mourn.
Suite101.com: Communication in Cyberspace http://www.suite101.com/welcome.cfm/9189
Articles, links and discussions on various programs used to communicate on the internet. Covers messaging, conferencing, discussion forums, telephony, chat and email.
The Admin Zone Forums http://theadminzone.com
Online resource for administrators of bulletin board communities. All topics dealing with running and setting up a forum community are discussed.
The Virtual Communities (VirCom) Project http://www.informatik.umu.se/nlrg/vircom.html
Five PhD students out to study virtual communities, their rise and development, evolution, meaning and its effect to traditional organizations. (Some papers are in Swedish.)
VirtualCommunities Start4all http://www.start4all.com/?A=page&subject=virtualcommunities
Directory of resources and tools for building online communities. Rich content for analysis of virtual communities. With a list of popular communities and vendors in this field.
WELL Conferencing Team - Community Building and Hosts Manual http://www.well.com/confteam/
The WELL's description of conferencing, why it's the best tool for building community, and how to get starting in a conferencing environment. Links include the WELL Host Manual.
Xgencia - Best Practice in Online Communities http://www.xgencia.com
UK online community specialists providing planning, RFP and ROI analysis services. Requires Flash.

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