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Mystery Shopping Providers Association - http://www.mysteryshop.org
Trade association of mystery shopping providers and resource for shopper applicants. |
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AQ Services International - http://www.aq-services.com/
Mystery shopping, quality research, and consultancy services. Company profile, locations and contacts. |
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BARE International - http://www.bareinternational.com
Mystery guest retail, hotel and restaurant reports since 1987. Video training and guest intercept programs also available. Online application. |
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GAPbuster Worldwide - http://www.gapbuster.com/
Providers of mystery shopping services. Also customer experience evaluation and international benchmarking. Company profile, locations, contacts and Online shopper application. |
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Service Intelligence, Inc. - http://www.serviceintelligence.com/
Provides actionable, real-time Internet-based mystery shopping and performance assessment across all of North America. |
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Shoppers Confidential Inc. - http://www.shoppersconfidential.com/
Services include customer satisfaction measurement, competitor intelligence, compliance and integrity audits, and customer surveys. Covers Canada and the U.S.A. |
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Mystery Shopping Resources - http://www.volition.com/mystery.html
Listings of companies needing shoppers, a shoppers' bulletin board, a live chat area, and a page of links to free or inexpensive items. |
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Premier Service - http://www.premierservice.ca
A Montreal-based firm in business for over 11 years, provides mystery shopping and consulting services across Canada, the US and Puerto Rico. |
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Pinkerton Field Research Services - http://www.pktnshop.com/
Customer service mystery shopping, marketing data collection and compliance audit programs. Apply online to be a shopper. |
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Presence Quality Mystery Shopping - http://www.presence.fr/
Specialists of network assessments. |
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Amusement Advantage, LLC - http://www.amusementadvantage.com/
Amusement park mystery shopping. Online application. |
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Mystery Review - http://www.mystery-review.com/
Mystery Review offers high quality mystery shopping surveys to check how customers do see shops, hospitals en theaters. |
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Speedmark Information Services - http://www.speedmarkweb.com/
Marketing services company that specializes in providing customized data collection for Consumer Products Manufacturers and multi-unit retailers. Services offered, and mystery shopper application. |
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Shop'n Chek International - http://www.shopnchek.com/
Mystery shopping and market research services for customer satisfaction measurement. |
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JKS Mystery Shopping Ltd - http://www.jksmysteryshopping.co.uk/
Offers mystery shopping for retail, leisure and tourism sectors. List of services, profile and contacts. |
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National Shopping Service - http://www.nationalshoppingservice.com/
Mystery shopping in America and Europe. |
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Quality Assessments Mystery Shoppers, LLC - http://www.qams.com/
Details how to become a customer and receive feedback on quality service, how to stimulate word-of-mouth, and suggestive selling. |
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Verification Roberte Inc. - http://www.roberteverifications.com/
Providing mystery shopping, customer service evaluation, surveys and analysis. Specializing in retail and food industries. Covers Canada and USA. |
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Satisfaction Services, inc. - http://www.satisfactionservicesinc.com
Providing customized quality and service evaluation programs to restaurant, hospitality, retail, and service companies. Online service available. |
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Kinesis - http://www.kinesis-cem.com/
Web-based reporting that targets all levels of an enterprise. Mystery shopping, focus groups, web-site pop up surveys, telephone interviews and customer feedback. |
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Confero, Inc. - http://www.conferoinc.com/
Nationwide mystery shopping and customer satisfaction measurement services for automotive, banking, restaurant and real estate. Online application. |
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IntelliShop - http://www.intelli-shop.com/
Wide range of mystery shopping services, on-site, telephone and web-based to the retail industry. Online application. |
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Bestmark - http://www.bestmark.com/
Offers mystery and secret shopper services, including online surveys and reporting. |
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Sights on Service, Inc. - http://www.secretshopper.com/
A mystery shopping company with shopping opportunities available across the lower 48 states and Hawaii in the US. |
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Imyst, Inc. - http://www.imyst.com/
Provides customized mystery shopping services for automotive dealerships, retail locations, restaurants, hotels and apartments, telephone programs, and customer service evaluation. |
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Ath Power - http://www.athpower.com/
Mystery shopper services catering to retail and financial services. Sales staff and management training and market research. Online application. |
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Sipe and Associates - http://www.sipeandassociates.com/
Provides customer service evaluations, mystery or secret shopping services. |
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Service Excellence Group - http://www.serviceexcellencegroup.com/
Provides customer service development through mystery shops, customer service/management/sales training, personalized consultation, and a quarterly training publication. Find contact information, list of services, and details for potential shoppers and clients. |
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Certified Reports, Inc. - http://www.certifiedreports.com
Mystery shopping and market research surveys for financial, restaurant, retail and service industries. Also offer proof-of-performance theatre audits. Online application. |
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Restaurant Evaluators, Inc. - http://www.restaurantevaluators.com/
Customer feedback and evaluation services. Company profile, news and contacts. |
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RetailTrack - http://www.retailtrack.com/
Retail, service, hospitality and call center mystery shopping. |
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Jancyn Evaluation Shops - http://www.jancyn.com/
Secret shopping services used by the retail, restaurant and rental housing industry. |
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Customer 1st - http://www.customer-1st.com/
Full service mystery shopping company providing on-line reporting for customer service evaluation. |
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Secret Sleuths - http://servicesleuths.com/
Services offered, staff, contact details, and shopper application. |
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Service Performance Group - http://www.spgweb.com/
Mystery shopper program designed to objectively measure employee customer service skills, sales skills, product knowledge and other related criteria. |
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Shadow Shopper - http://www.shadowshopper.com/
Shoppers pay annual fee to be part of an employee database accessed by would-be mystery shopper employers. |
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Shadow Shopper - http://www.shadowshopper.com.au/
Offers mystery shopping, website evaluation and reports. |
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ICU Associates Inc. - http://www.icuassociates.com/
Provides services in the US, Canada and Puerto Rico to fast food chains, restaurants, airports, and convenient stores. Also provides private investigations in the US. Shopper application available. |
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Clandestine - http://www.clandestine.co.za/
Mystery shopping solutions, marketing research and secret shoppers. Also retail observation and restaurant evaluation. |
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Tern Consultancy - http://www.ternconsultancy.co.uk/
Works with retailers to improve and track customer service primarily by developing corporate standards and providing mystery shopping. |
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Data Quest, Ltd. - http://www.dataquestonline.com/
Monitoring customer service performance and employee honesty in a broad range of industries (Hotels, Retaurants/Bars, Retail). |
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Douglas Stafford International - http://www.douglasstafford.com
Video, telephone, and physical mystery shopping. Automotive industry specialists. Streaming video and audio results online. |
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Service Check - http://www.servicecheck.com/
Customer service audits performed throughout North America. |
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Anonymous Insights, Inc. - http://www.a-insights.com/
Marketing research firm that specializes in customer satisfaction programs. Online application. |
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Service Evaluation - http://www.serviceevaluation.com
Provides a solution for keeping on top of the front line. |
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A Customer's Point of View, Inc. - http://www.acpview.com/
Mystery shopping services for retail, restaurants, transit providers, housing, living and care facilities, entertainment facilities and health care providers. Online application. |
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Mars Research - http://www.marsresearch.com/
Offers a wide variety of quantitative research studies, including mystery shopping and customer surveys. |
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Associate Consumer Evaluations Mystery Shopping - http://www.acemysteryshopping.com/
Offering customer service evaluations, exit interviews, and employee training with web access. Resource for shoppers and online application. |
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Hilli Dunlap Enterprises - http://www.dunlapenterprises.com/
Services offered, contact details, and application to be a shopper. |
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Business Evaluation Services - http://www.mysteryshopperservices.com/
Business and retail on-site, telephone and customer feedback secret shopper services. |
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Hidden Concepts Inc. - http://www.hiddenconcepts.com/
Mystery shopping and secret evaluating in person, online, by telephone or via competitive shopping. Case studies, tips and publications. Company profile and contacts. |
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Mystery Shoppers - http://www.mystery-shoppers.com/
Evaluates customer service and quality control. News for potential clients and shoppers, contact information, and details about the business. |
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Creative Image Associates - http://www.creativeimage.net/
A consulting and training company specializing in assisting financial institutions to achieve a successful sales and service culture. Training, evaluation, and incentive programs designed to maximize employee performance. |
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Secret ShopNET - http://www.secretshopnet.com/
Mystery shopping services. Apply online. |
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Ardent Services, Inc. - http://www.ardentservices.com/
Mystery shopper services catering to retail, restaurant, hotel, airline and car rental industries. Online application. |
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Sinclair Service Assessments - http://www.ssanet.com/
Company provides mystery shopping services throughout the U.S. and abroad. Sign-up area for shoppers. |
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Count On Us - http://www.ucountonus.com/
Mystery shopper services to restaurants, bars, hotels, banks, retail and service industries. Licensed investigators. Online application. |
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Service Alliance, Inc. - http://www.serviceallianceinc.com
Provides mystery shopping services to a variety of industries throughout the United States. |
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Pacific Research Group - http://www.pacificresearchgroup.com
Services include mystery shops, site inspections, and phone surveys. |
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Anonymous Shoppers and Assessments of Pittsburgh (ASAP) - http://www.asapittsburgh.com/
Shopper evaluations of restaurant, fast food, retail, health care, insurance, banking, grocery, automobile and sales and service. Online application. |
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The Performance Edge, Inc - http://www.pedge.com/
Mystery Shopping services. Customer Service Feedback. Online application. |
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Consumer Impressions, Inc. - http://www.consumerimpressions.com/
Providing mystery shopping services in the United States. |
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Sonya's Mystery Shoppers - http://mysteryshoppercentral.homestead.com/index1.html
Has some current jobs, a polling area where shoppers can rate shopping companies, and a private list of companies looking for shoppers (list is available for a fee). |
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CV Marketing Research Inc. - http://www.cv-market.com
Full-service mystery shopping and market research company serving Canada and the US. Custom designed customer service and satisfaction surveys, and secret shopping programs designed to help businesses improve their critical customer satisfaction levels |
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A Step Above Service Evaluations, Inc. - http://www.serviceevaluations.com
Florida-based service evaluations to varied industries. |
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ServiceSense - http://www.servicesense.com
Service evaluation programs and customer care consulting for restaurants, retail stores, service businesses and call centers. |
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Imaginus Training & Development Inc. - http://www.imaginusinc.com/
Mystery shopping, web shopping, training, motivational seminars, and focus groups. |
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ServiceTRAC, Inc. - http://www.servicetrac.com/
National and international mystery shopping and full service market research firm providing market analysis, measurements and solution services. |
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Michelson & Associates, Inc. - http://www.michelson.com/
Description of the company and services offered. Apply online to be a shopper. |
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Shop Incognito - http://www.shopincognito.com/
Offers mystery shopping training and support services. Also articles, podcasts and learning materials. |
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Consumer Research Group (CRG) - http://crg2000.com/
Mystery shopper consultant services to the retail industry. |
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Acorn Management Associates - http://www.acorn-ma.co.uk/
Mystery shopping provider. Specializes in automotive after sales care. Also offers design, development and manufacture of specialist tools. |
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Shadow Shopper - http://www.theshadowagency.com/
Video mystery shopping company. Shoppers wear microvideo equipment to record interactions. Services, press releases and news, dealers, and contact information. |
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Focus Plus Service Auditors - http://www.focusplus.net.au/
An independent customer service monitoring company which provides evaluation of customer service. |
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Schryver Enterprises. LLC - http://www.schryverenterprises.com/
Develops and customizes training courses in customer satisfaction, and provides mystery shopping services. |
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Quality Scheduling Group LLC - http://www.qualityscheduling.com/
Providers of scheduling, recruiting, and editing services for the mystery shopping industry. Personalized consulting service for each client. Mystery shoppers may register in our database. Job board available. |
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SpySee - http://www.spyseebiz.com.au/
Providing mystery shopping and reviews of business performance. |
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Shoppers' View - http://www.shoppersview.com/
Provides mystery shopping on site and by telephone to the retail industry. Online application. |
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At Random Communications - http://www.arllc.com/
Telephone based shopper evaluations of service quality and efficiency. Customer follow-up and competitive analysis services also available. |
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Check Mark, Inc. - http://www.checkmarkinc.com/
Mystery shopper services to banking, restaurant, retail and entertainment sectors. Online application. |
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Jireh Scheduling and Research - http://www.contact-jireh.com/
Provide research to business organizations by consumer evaluations. |
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Mystery Shopping Matters - http://www.mysteryshoppingmatters.com/
Created to share and exchange best practices amongst end-users of a mystery shopping program. |
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Perfectly Frank inc. - http://www.perfectlyfrankinc.com/
A boutique mystery shopping company. Areas of specialization, pricing, and contacts. |
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Albatross - http://www.albatrossasia.com/
Focus on customer service and sales performance in shops and offices across China and Asia. Company profile, news, and contacts. |
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Shoppers, Inc. - http://www.shoppercomments.com/
Mystery shopper services to bank, restaurant and retail industries. Employee incentive plans and surveys. Online application and shopper resource. |
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C-Chex - http://www.c-chex.com/
Partners with retailers to ensure cashiers comply with age-restricted sales policies while providing an objective view of operations. |
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The Kirandt Group, LLC - http://www.kirandt.com/
Offers mystery shopping and competitive intelligence services exclusively the casino gaming industry. |
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Mysteryshopomatic.com - http://www.mysteryshopomatic.com/
Online tools for mystery shopping providers: web-accessible form and report editors, ftp transfer, automatic scoring of submitted forms, and report downloading in ZIP and CSV format. Monthly fee for access to these tools. |
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Mystery Shop Inc. - http://www.mysteryshopinc.com/
Print, telephone, and video mystery shop services. |
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Retail Maxim - http://www.retail-maxim.co.uk/
UK-based mystery shopping services including competitor visits and internet and telephone shopping. |
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Inland Retail Services - http://inlandretailservices.com/
Specialists in mystery shopping and merchandising services. Includes services and contacts. |
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Checkout (UK) Ltd - http://www.checkoutuk.co.uk/
A customized mystery shopper program using specialized secret shoppers with a video recorded analysis. |
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Customer Point of View - http://www.mystery-shopper-business.com/restaurant-mystery-shopping/
A mystery shopping service catering exclusively to the restaurant and hotel foodservice industries since 1985. |
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Support Financial Resources, Inc. - http://www.serviceexperiences.com
Customer-driven mystery shopping and consultative services specializing in the financial services industry. |
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Ascent Research Associates, LLC - http://www.ascentresearch.com
Offers mystery shopping and consulting services for restaurant, property management, retail and a variety of other industries in the United States and Canada. Web-based reporting. Online application. |
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The Insight Group International - http://www.theinsightgroupintl.com/
Provides food and beverage service evaluations and full property evaluations for hotels. |
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ComSim, Inc. - http://www.comsim.com/
Gathers and reports customer perceptions, feedback and suggestions concerning products and services for high-technology companies. Profile, FAQ and contacts. |
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Sutter Marketing - http://suttermarketing.com/
Mystery shopping and compliance audits powered by Palm technology with digital photo documentation. Website accessible data. Find details about the business, services offered, and contact information. |
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Secret Shopping Services - http://secretshoppingservices.com/
Specializes in retail, restaurant, malls, jewelers, coffee houses, integrity issues and customer service audits. Company profile and contacts. |
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DSG Associates, Inc. - http://www.dsgstars.com/
Mystery shopping services to the retail food service industry. Online application. |
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Berring HIne Consulting - http://www.berring.co.uk/
Telephone-based mystery shopper programmes as part of a wider evaluation of public sector services. |
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Tenox Appraisal Systems - http://www.weshop4u.com/
Customer satisfaction measurement specialists. |
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The Christian Science Monitor - http://csmonitor.com/2002/0528/p20s01-wmcn.html
Article about Shoppers who spy on those who serve, amateur detectives rate firms on everything from cleanliness to customer service. |
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Ethos Consultancy - http://www.ethos.ae/
Providers of mystery shopping, process improvement, e-solutions and benchmarking studies in the Middle East. |
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All-Star Customer Service, Inc. - http://www.mysteryshoppingexperts.com/
Offering traditional, audio, and video mystery shopping, and market research. Also training training programs. |